Shipping policy

Shipping Policy – idot.

Last Updated: 9th February 2026

This Shipping Policy outlines the terms and conditions related to order processing, shipment, delivery timelines, and packaging standards for products purchased from idot.. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

  • All orders are processed within a maximum of 6 (six) hours from successful payment confirmation.

  • Orders placed outside business hours, on Sundays, or on public holidays may be processed on the next working day.

  • Processing includes order verification, quality check, packaging, and dispatch preparation.

2. Shipment Timeline

  • All confirmed orders are shipped within 1 (one) working day from the time of processing.

  • Shipment confirmation along with tracking details (if applicable) will be shared via registered communication channels.

3. Estimated Delivery Time

  • Standard delivery timeline is 3 to 5 working days from the date of dispatch.

  • Delivery timelines are estimates and may vary based on:

    • Customer location

    • Courier partner serviceability

    • Weather conditions

    • Public holidays

    • Unforeseen logistics disruptions

idot. shall not be held liable for delays caused by third-party logistics partners or force majeure events.

4. Shipping Coverage

  • idot. currently ships across India (Pan-India serviceable locations).

  • Certain remote or non-serviceable pin codes may experience extended delivery timelines.

5. Packaging Standards

  • All orders are packed using protective materials and quality packaging standards to ensure safe transit.

  • idot. is committed to delivering products in secure and undamaged condition.

6. Risk of Loss

  • Risk of loss and title for products pass to the customer upon successful handover to the shipping carrier.

  • Customers are advised to record unboxing in case of transit damage claims (if applicable under separate policy).

7. Incorrect Address / Delivery Failure

  • Customers are responsible for providing accurate shipping details.

  • idot. is not liable for delivery failures due to incorrect or incomplete address information.

  • Re-shipping charges (if applicable) may be borne by the customer.

8. Delays Beyond Control (Force Majeure)

idot. shall not be held responsible for delays due to events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Strikes or lockdowns

  • Transport disruptions

  • Government restrictions

9. Contact Information

For shipping-related queries, customers may contact idot. customer support through official communication channels listed on the website.